Privacy Policy

This Privacy Policy explains how we collect, use, and protect information when you visit our website or make a purchase. Our products are sold for laboratory, research, and educational use only. They are not intended for human consumption. By using this website, you agree to the practices described in this policy.

We may collect the following types of information: Name, Email address, Billing and shipping information, Order details, any information submitted through forms or customer support.

We use collected information to: Process and fulfill orders, communicate about orders or support requests, improve website performance, prevent fraud and maintain security, Comply with legal and regulatory requirements

We do not sell or rent your personal information.

All products sold on this website are: For laboratory and research use only, Not for human consumption, Not intended for medical, therapeutic, or diagnostic purposes.

We do not provide medical advice or instructions.

SHIPPING POLICY (01.)

We ship all orders using FedEx 2‑Day to ensure fast and reliable delivery. Orders are processed within 2 business days, and tracking information is provided once the shipment is created.

Shipping Methods

FedEx 2‑Day: Standard shipping method for all U.S. orders.

Local Delivery: Available for customers within our approved delivery radius. Delivery times are coordinated after checkout.

PAYMENTS (01.), REFUNDS&RETURNS (02.)

Payments

We use third‑party payment processors to handle all transactions. We do not store full credit card numbers on our servers.

Your payment information is processed securely according to the policies of the payment provider you choose at checkout.

Refunds & Returns

All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds under any circumstances.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can assist with a resolution.

For any questions, email us at support@solbiorx.com